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Shipping Policy

Currently, we accept orders from most of countries worldwide. Most of orders(Except in stock costumes) will be ready to shipment in 7-15 business days once the payment was cleared(we accept the payment with PayPal) and shipped out in two business days.

It usually needs 7-15 days for Free Shipping and 5-10 days for Express shipping way and 3-5 working days for Rush express shipment to get delivered. No overnight shipping. Some of our bestseller costumes we have stock for them and they don't need processing time. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

We pay great attention to ensure that the goods are delivered to our customers as soon as possible.
Once the order is authorized and verified, we will send you a confirmation email. We start to prepare as soon as we confirm the order.

We provide express delivery service, which takes 7-15 working days , and the standard 5-10 days,All countries Shipping Policy as following including United Status, Canada,Australia and Newzealand.

Shipping Cost

  • Free Shipping (7-15 Days) + Processing Time)
  • Express (5-10 Days) + Processing Time)——$9.99
  • Rush Express (3-5 Business Days+Proces Time)——$29.99

Transit / Handling

  • Total Time=Processing Time+Shipping Time
  • Processing Time=7-15 Days
  • Shipping Time: Free Shipping 7-15 Days / Express 5-10 Days / Rush Express 3-5 Business Days

For most of our costumes which are not in stock, it takes about 7-15 working days for the costume to be finished, during Halloween time, the time maybe around 20 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders.

Order Cut-off Time

  • Standard Orders: The cut-off time for standard orders is GMT+8 2PM. Orders placed before this time will be processed the same day. Orders placed after this time will be processed the following business day.
  • Expedited Orders: For expedited shipping orders, the cut-off time is
  • GMT+8 2PM. This allows for same-day order processing and faster delivery according to the expedited service chosen.
  • Custom Orders: Custom orders, or orders requiring additional processing time, such as personalized or made-to-order items, must be placed by GMT+8 1PM to ensure adequate time for production. The estimated processing time for these orders will be provided at the time of order placement.

Cancellations

The Product Department will begin to prepare the order for you in 48 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. If the package has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.

Damaged Products

If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel.

Our contact information and address:

  • E-mail: support@cosplaylab.com
  • Address:Room 508, Chuangyue Age Cultural Creative Park Building 1, 61th of Xianan Road ,Nan Hai District, Fo Shan City, Guang Dong Province,China 528251
  • China Office Phone Number: +86 13631470379(English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. - 6:00 p.m. CST. Except statutory holidays.)