Refund & Return Policy

I . RETURN PROCESS

If you have a problem after receiving your order please send an email to our customer service at support@cosplaylab.com

To ensure a fast and smooth warranty process:

  • Please send us your order number, describe the problem and provide us with a picture showing the problem.
  • Once we receive your message, we will reply to you within 2 working days.
  • Please don't send it back to the address of the package; Only to the address provided by our customer service. The return is only valid after it is accepted by the customer service center.

II . APPLICATION Of RETURN POLICY

  • We only accept refunds for accessories, props, wigs and standard size costumes. You need to ensure that the goods are unused, unstained and unbroken status. Besides, you will have to bear the shipping cost for sending the goods back to our warehouse.

  • Due to the special size of customized or tailor-made costume, we do NOT accept return of customized or tailor-made costume.
  • Returns and exchanges shall be made within 7 natural days after the package delivered.
  • We provide full refund or replacement of defective/wrong products (damage caused by customers is not included in this category). And we will bear the re-shipping cost.

    III . APPLICATION Of EXCHANGE & REFUND

    • We only accept refunds for accessories, props, wigs and standard size costumes. You need to ensure that the goods are unused, unstained and unbroken status. Besides, you will have to bear the shipping cost for sending the goods back to our warehouse.

    • Due to the special size of customized or tailor-made costume, we do NOT accept return of customized or tailor-made costume.
    • Returns and exchanges shall be made within 7 natural days after the package delivered.
    • We provide full refund or replacement of defective/wrong products (damage caused by customers is not included in this category). And we will bear the re-shipping cost.

    Ⅳ . TIME LIMIT FOR ACCEPTING RETURNS

    • Returns and exchanges shall be made within 7 natural days after the package delivered.

    V . SHIPPING FEES

    • cosplaylab is not liable for shipping fees under the following circumstances:
    • Garment doesn't fit;

    VI . HOW OFTEN DO CUSTOMERS RECEIVE A REFUND

    • The refunds will be returned back to you in 3 business days after we receive the item in good condition.

    VII . PACKAGE RETURNED

    • Please tell us the tracking number after you have returned an item.
    • In case you have any other questions please do not hesitate to get in touch with our customer service at support@cosplaylab.com 

    Contact us

    • E-mail: support@cosplaylab.com
    • Address:Room 508, Chuangyue Age Cultural Creative Park Building 1, 61th of Xianan Road ,Nan Hai District, Fo Shan City, Guang Dong Province,China 528251
    • China Office Phone Number: +86 13631470379(English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. - 6:00 p.m. CST. Except statutory holidays.)