We accept returning for replacement or refund within 5 days after you receive the costumes, dresses, wigs or shoes. The cost on the merchandise will be totally refunded on condition that the item is still new and in good condition. But the shipping cost is not refundable. Please follow the tips below to process your return:
- First of all, please contact our customer service, we will determine whether your merchandise can be returned for a replacement or refund according to the return policy.
- If it is confirmed that the merchandise can be returned, our customer service will inform you of the return address and the following operation process.
- Under normal circumstances, the shipping cost of the return is paid by the customer, and we bear the shipping cost of the replacement. Please note, if the customer returns the merchandise without negotiation, we will not bear any cost.
- After receiving and checking the merchandise, the refund will be processed within 3-5 working days (weekend excluded).
Here are cases in which you can return the merchandise for a replacement or refund:
1: There is something wrong with the quality on the suit. If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel.
2: The size is wrong. While placing the order, you can directly choose the size or send us your measurement. Always make sure you select the right size. We will make the suit strictly according to the received size information. If we make the suit in a wrong size, we can exchange or refund the payment of the order to you.
3: The color is wrong. If the received merchandise is made in a color which is completely different from the color you choose, just contact the Customer Service Department for refunding or replacing. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandises. Rest assured please.
4: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren’t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please.
Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
1: All custom-made items can not be returned.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used, stained, animal hair attached or altered items can not be returned.
4: Undergarments, socks and stocking can not be returned.
5: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
6: Wigs, prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
7: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
8. The clearance items can not be returned for a refund.
The Product Department will begin to prepare the order for you in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. If the package has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.