FAQ

How can I place an order?

To place an order on Cosplaylab, please follow these steps:

  1. Navigate to the product page for the item you wish to purchase.
  2. Input the date you need the costume by, select your gender, choose a standard size or opt for custom measurements, and then click "Add to Cart".
  3. If your order details are correct, proceed by clicking "Checkout". If you have a discount code, apply it on this page.
  4. Enter your shipping details, email, phone number, and select your preferred shipping method and payment method. Click "Complete order" to proceed to payment.
  5. You will be redirected to PayPal or another payment gateway to finalize your payment.

Can I purchase separate parts of a costume, such as just the coat?

Yes, at Cosplaylab, we offer the flexibility to purchase costume components separately and we can accommodate custom sizing. Please contact us with your specific requirements.

What payment methods are accepted?

At Cosplaylab, we accept payments through PayPal. You can sign up for a PayPal account quickly and securely to complete your purchase.

Which currency is used for transactions?

The default currency for transactions on Cosplaylab is USD.

How will I be informed if there's an issue with my order?

We communicate all order-related information through email. It's crucial that you provide a valid and current email address to ensure you receive all updates about your order.